You "get it" now go "do it"!
The Change Agent's Guide contains 36 unique tools you can use with your workgroups or teams to turn the radical message of We Don't Make Widgets into radical improvements.
The Change Agent's Guide to Radical Improvement is Ken Miller's comprehensive how-to book, packed with all of the information and tools necessary to make any improvement project a rousing success. Its unique methods integrate the best practices in organizational development, team building, voice of the customer, reengineering, problem solving, creativity, innovation, and project management.
Some of the tools include:
Sponsor's interview - how to uncover what senior management really wants
Focus group tool - a step by step method to uncover what your customers truly want (not just what
they've been conditioned to expect)
Voice of the Customer tool - a powerful exercise that turns customer desires into measurable goals you can use for innovation and evaluation
Process Analysis checklist - you don't need a colored belt to find the opportunities in your process. This checklist identifies the hot spots for you and helps you make your process 80% faster
The 5 Why's of Innovation tool - this tool pushes you way outside the box and helps you see the future
Plus over 30 more tools that change minds and transform operations.