We Don't Make Widgets
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Ken Miller speaks to over 5,000 government managers a year and is consistently rated the top speaker at every event. Whether its humorous keynote addresses or 3-day intensive academies, Ken’s presentations are both enlightening and entertaining, and give people tools they can use immediately to make a difference. The workshops are fully customizable and come in varying lengths to fit your needs. Each is available as a full workshop with concepts, tools and application exercises or as shorter executive presentations or keynote speeches.

We Don’t Make Widgets
We Don’t Make Widgets Academy
Better, Faster, Cheaper
Customer-Centered Government
Leading Improvement Teams

In addition to the very popular We Don’t Make Widgets keynote, Ken offers keynote addresses on the following topics:

Customer satisfaction without surveys
Why customer service is not enough
How to help government go 80% faster
How to run a successful change initiative
Performance measurement made simple
It’s not a people problem
Technology is not the solution because technology is not the problem

See clips of Ken speaking

Event calendar

“The We Don't Make Widgets Academy was one of the most valuable performance-oriented sessions I've attended.  Ken cuts through the jargon
and hype and provided a practical approach that I implemented immediately and successfully when I returned to my agency. I highly recommend this session to any public servant interested creating citizen-centric, results-oriented government.” - Executive Consultant at the U.S. Department of Treasury

“Ken’s sense of humor and real-life examples regarding customers and innovation was extremely helpful. This workshop needs no improvements!”
- Program Analyst at the U.S. General Services Administration

“I would not improve a thing for this event! You are all excellent in the way of customer service. Ken is very engaging and my co-worker and I hope to use the techniques we learned in the very near future. Many thanks!” - Policy Technician at the US Department of Justice


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