“The We Don't Make Widgets Academy was one of the most valuable performance-oriented sessions I've attended.  Ken cuts through the jargon
and hype and provided a practical approach that I implemented immediately and successfully when I returned to my agency. I highly recommend this session to any public servant interested creating citizen-centric, results-oriented government.” - Executive Consultant at the U.S. Department of Treasury

“Ken’s sense of humor and real-life examples regarding customers and innovation was extremely helpful. This workshop needs no improvements!” - Program Analyst at the U.S. General Services Administration

“I would not improve a thing for this event! You are all excellent in the way of customer service. Ken is very engaging and my co-worker and I hope to use the techniques we learned in the very near future. Many thanks!” - Policy Technician at the US Department of Justice