We Don't Make Widgets
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Ken Miller is the founder of the Change and Innovation Agency, a firm dedicated to helping its clients radically improve. Ken was named one of the country’s top change agents by Fast Company Magazine. He is the author of two popular books: We Don’t Make Widgets and The Change Agent’s Guide to Radical Improvement. Ken is a featured speaker, sharing his ideas and methods with audiences worldwide. He has worked with amazing people in tough environments to tackle the big issues like:

How can we best organize the resources of a community to fight poverty?
How can we overcome the barriers that prevent most inner city kids from going to college?
Where’s my tax refund?
How do we make a child abuse hotline as responsive and reliable as 911?
How can we get union workers in psychiatric facilities to say “Thank God it’s Monday”
How can we bring the radical improvements of manufacturing to the 85% of the workforce
 that doesn’t make widgets?
Why is this DMV line so brutally long?

Once Deputy Director of the Missouri Department of Revenue, Ken transformed the department into one of the few government agencies nationwide to be honored as a State Quality Award winner. The Department also reduced tax refund issuance time by 80 percent (the fastest in the nation)and cut wait times in motor vehicle offices by half.

Ken was later named Director of Performance Improvement for Missouri State Government, where he led award-winning performance measurement initiatives and a series of transformation projects saving more than $200 million overall.

Ken lives in Kansas City, Missouri with his amazing wife Jennifer and their two children Alie and Will. When not traveling, Ken enjoys playing guitar, tennis, golf and any other hobby designed to frustrate the soul. Contact Author



American Society for Quality
Governing magazine
City of Kansas City
California Franchise Tax Board
State of Florida Department of Children
and Families
County of Los Angeles
Polk County Florida
Oregon State Legislature
President of Kenya and his cabinet
Washington Health Care Authority
Federation of Tax Administrators
Missouri Department of Mental Health
Green Hills Community Action Agency
State of Minnesota
Minnesota Department of Revenue
State of Michigan
Michigan Financial Officers Association
Fairfax County Virginia
City of Chicago
Chicago Department of Health
State of Washington Governor's Office
City of Gresham, Oregon
Louisiana Department of Revenue
Louisiana Department of Social Services
State of Utah
Utah Certified Public Managers Society
Utah Tax Commission
Florida Department of Revenue
County of San Diego
Missouri Association for Community Action
City of Minneapolis
Nigerian Communications Commission
New Mexico Department of Children, Youth
and Families
LaCrosse County Wisconsin
California Department of General Services
US Center for Medicaid and Medicare Services
Social Security Administration
US Treasury Executive Institute
City of Seattle
North Carolina Department of Transportation


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